Debbie Weil is a corporate blogging and social media expert, online marketing consultant, speaker and author of The Corporate Blogging Book (Portfolio). She consults with large companies, CEOs and senior executives on how to create blogs that connect with customers and attract media attention.

See today’s issue of WordBiz Report, the first in a series of 5 Key Tips for corporate bloggers.

Hint: it’s not about your widgets

Unless you’re GM and sell cars, your widgets themselves are rarely a good topic for your blog.

Remarkable stat courtesy of an HP Small Business Survey released last week. Thanks to CorporateBloggingBlog and Anita Campbell’s Small Business Trends blog for the link. Anita makes a key observation: while 10% of small biz owners may be including blogs in their marketing plans, half of all small businesses do not even have a Web site! The takeaway: think of a blog as a kind of Web site. If you need to make a choice? It’s a no-brainer. Launch a blog in minutes with a service like TypePad. You’ll instantly have a more powerful presence online than if you build a static site from the ground up.

I’m delighted to report that Gary Grates, VP Corporate Communications, North America for General Motors has accepted my invite to be the third panelist on IABC’s corporate blogging panel on June 27, 2005. (Here is the description of the session, part of IABC’s international annual conference in Washington DC.) Gary, who is known as a "thought leader" on change management and effective employee-management relations, is a regular contributor to GM’s Fastlane blog. The other two panelists are Paul Rosenfeld, GM of Intuit’s QuickBooks Online Edition and Kevin Holland, VP Communications of the Air Conditioning Contractors of America and the force behind ACCABuzz.

Had the pleasure of meeting branding guru William Arruda in Paris. (Here we are about an hour after I stepped off the plane.) Arruda is American but runs his consulting and speaking business from le Paris (the lucky dog). He’s a former top marketing exec for Lotus. We’re doing a teleseminar together Thursday April 21st on 7 Ways to Blog Your Brand. We’ll cover:

• Do you have something to say?
• Good blogging is good writing
• How & why to combine a blog with your Web site
• How a blog can complement or replace an e-newsletter
• Basics of choosing blogging software & RSS

Register free for the teleseminar here. (Thursday April 21, 2005 - 12 noon Eastern)

Paul Rosenfeld, General Manager of Intuit’s QuickBooks Online, and his team had a great idea: why not start a blog to communicate with - and learn from - their 35,000 customers?

Paul is an informal kind of guy. A staff member suggested the blog one sunny Friday in Mountain View, CA. Paul said, "Why not." When he came in on Monday, lo and behold, the staffer had created a QuickBooks Online blog using TypePad. It was customized with the green header of the QuickBooks Online product page but wasn’t an exact replica.

“Hey,” Paul said. “This is great. Let’s go with it!”  Or something to that effect. The point, as he puts it, was to just start. (And by hosting the blog externally, he didn’t have to get on corporate IT’s lengthy action list.)

More Action / Less Talk
“Everyone (in big companies) thinks in terms of PowerPoint and big projects and lots of money. Our blog is an example of a lot of action and very little talking,” he said in an interview. “We’re very proud of it. It’s the first blog at Intuit.” (One other exists, for TurboTax, but it’s only open to registered users.)

Here’s a look at how Rosenfeld has developed the QuickBooks Online blog with the help of a handful of staffers, what they write about and lessons learned for other corporate managers harboring secret thoughts of blogging…

Continue reading Case Study of QuickBooks Online Blog